Refund and Returns Policy

OVERVIEW

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

REFUND CONDITIONS

– Products no more than 30 days from the date you receive the goods from us

– The product is unused and not damaged.

– Has labels, packaging and purchase invoice

– Products and accompanying gifts (if any)

– The order has been placed successfully but the product has not been received on time

– The product you receive is used or damaged

– The product is not delivered according to the order

HOW TO EXCHANGE?

You contact us about your needs via email or phone number. Once we receive your request and confirm your eligibility for an exchange, we will check the inventory status and notify you.

Content that can be exchanged includes: color, size, style and products in the same segment.

Damaged products will not be returned

TRANSPORTATION COSTS

– In case the error is due to you or due to the customer’s objective needs, you must bear all shipping costs when returning and this cost will not be refunded.

– In case of technical error or loss from the store, we will bear shipping costs for you.

HOW TO GET A REFUND?

All refunds will be processed through your credit account or original payment method and the transaction will be processed within 5-7 days. Please wait.

LATE REFUND

If after the notification date you still have not received the money, do not worry but check your account again because it may be due to an error in the banking system that has not been updated. If not, after checking and waiting you still have not received your item, please contact us at: [email protected]

CARRIAGE

Immediately after confirming and agreeing to return and delivery. We will send you an email to notify you of the shipping process. Refund delivery time is within 30 days, please check your email and wait for the delivery date.

CHANGE OR CANCEL ORDERS

Within 24 hours from when you place your order. If you have a request, please contact us as soon as possible so we can resolve it promptly.

CONTACT US

Email: [email protected]

Working hours: 8am – 6pm (from Monday to Saturday)